Authentisign FAQ: What You Need to Know About the GPAR Upgrade

GPAR is transitioning its e-signature member benefit from DocuSign to Authentisign. REALTOR® members will need to begin using Authentisign as a part of this change.

The transition to Authentisign will provide members with a more streamlined electronic signature experience and a platform that better supports real estate transaction workflows.

The last day to use DocuSign as a no-addiitonal-fee benefit from GPAR will be May 22, 2026.

Authentisign is a Lone Wolf product and is accessed through zipForm, which is a PAR member benefit. If you already have zipForm access, you can use that platform to access Authentisign. If you still need to register for zipForm, please use this link to get started: https://www.zipform.com/order/order.asp

Transactions already started in DocuSign may be completed there during the remainder of the transition period. However, if the transaction will not be completed by May 22, you should save your documents already in DocuSign, and use Authentisign for any documents to be signed going forward.

No. GPAR’s member benefit is now Authentisign. Members do not need to pay DocuSign in order to continue using an electronic signature platform through their GPAR membership. Members should transition to Authentisign and refer to GPAR’s resources for instructions on how to access it.

Yes. NAR offers as DocuSign discount as a member benefit. Details can be found here. if you need DocuSign customer service, please go to support.docusign.com

No. If you already have zipForm access, you should access Authentisign through zipForm.

This tutorial will walk you through how to change the default e-signature service in ZipForms.

These steps apply to members who are currently preparing transactions in Zipforms using forms provided by the Pennsylvania Association of REALTORS, then using DocuSign for e-Signature provided by BCAR or GPAR.

If you receive forms or e-signature services from your office, your options may be different.

1. Log into your existing ZipForms account you get with your PAR membership

2. Click your photo to go to Your Profile

3. Click “Profile & Settings”

4. Click “Settings”

5. Click “Unlink DocuSign Account”

6. Click “Authentisign”

7. Ensure the selected time zone is correct

8. Click “Save”

You will now be set up to use Authentisign e-Signature

Yes. If you zipForm access is active, you can begin using Authentisign through the platform.

Register for zipForm access here.

Once your registration is complete and your access is active, you will be able to log in to zipForm.

After your zipForm access is active, log in to zipForm and access Authentisign through the platform.

Yes, however, all transactions must be completed before May 22, 2026.

GPAR strongly encourages members to begin using Authentisign as soon as possible. Switching early gives you more time to get comfortable with the platform, attend training, and avoid last-minute issues before the deadline.

After May 22, 2026, members should be fully using Authentisign. DocuSign should no longer be used, and all documents should be downloaded. DocuSign may charge you to download your documents after this recommended date.

Yes. Training resources are available to help members get started with Authentisign and become more comfortable using the platform.

Members can access training and support resources through Lone Wolf’s Authentisign Resources page.

Yes. Members can watch step-by-step training videos in the Authentisign Video Library.

Lone Wolf also provides support resources for zipForm users, including documents, forms, and signatures. Members can review those materials here: zipForm Edition Resources: Documents, Forms, and Signatures.

If you would like to speak with someone live, call 1-866-279-9653. You can also chat or submit a support request online through Lone Wolf here: Chat or Submit a Support Ticket or email Lone Wolf support at support@lwolf.com

Start by reviewing the Authentisign Resources page and watching videos in the Authentisign Video Library. If you still need assistance, contact Lone Wolf Support by phone at 1-866-279-9653, chat, or submit a ticket online through the Support page.

Members should download and save any DocuSign documents they want to keep before the transition ends. DocuSign’s support guidance says that if an account is being closed, documents should be exported beforehand, and for accounts with five or fewer envelopes, manual download is the recommended approach.

GPAR strongly recommends downloading any documents you want to keep before May 22, 2026. DocuSign advises users to export documents before closing an account so they do not lose access to records they may need later. DocuSign may charge you to download. your documents after this recommended date.

Learn how to download a completed agreement from DocuSign. This guide will walk you through the necessary steps to save your important documents to your desktop.

1. Log in to your existing DocuSign account you have through GPAR.

2. Click “Agreements”

3. Click “Completed”

4. Select a transaction or envelope

ALERT: you must go one transaction at a time, unfortunately there is no bulk export option

5. Click the 3 dot menu for more options

6. Click “Download”

7. Ensure “Certificate of Completion” is selected

8. Select “Combine all PDFs into a single file”

9. Click “Download”

10. Choose location on your computer or cloud file storage

REPEAT for each transaction or envelope you’d like to save.

If you have a larger number of envelopes, start early and work through them in batches so you are not waiting until the final days before the deadline.

Please contact the Tech Helpline at 877.562.3165 or chat with support here.

The last day to use DocuSign at no charge will be May 22, 2026.

GPAR recommends that members stop starting new transactions in DocuSign immediately.

Members should be fully transitioned to Authentisign by May 22, 2026.

There are three key dates to keep in mind:

April 17, 2026 – GPAR announces the transition & Recommends to stop starting new transactions in DocuSign.
May 22, 2026 – Final deadline to complete the switch to Authentisign.